Transform Customer Feedback Into Growth

Service Pulse helps businesses capture, analyze, and act on customer complaints and compliments in real-time. Turn every interaction into an opportunity for improvement.

Powerful Features for Better Feedback

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Real-time Analytics

Get instant insights into customer sentiment trends, complaint categories, and satisfaction scores with our advanced analytics dashboard.

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Smart Categorization

AI-powered system automatically categorizes and prioritizes feedback, helping you focus on what matters most to your customers.

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Instant Notifications

Never miss critical feedback with real-time alerts sent directly to your team through email, SMS, or Slack integration.

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Multi-channel Collection

Collect feedback through web forms, mobile apps, QR codes, and social media integrations - all in one centralized platform.

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Response Management

Track response times, assign tickets to team members, and ensure every customer interaction is properly followed up.

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Performance Tracking

Monitor KPIs, track improvement trends, and measure the impact of your customer service initiatives over time.

About Service Pulse

Transforming Customer Experience, One Feedback at a Time

Service Pulse was born from a simple yet powerful idea: every customer interaction is an opportunity to improve. Founded in 2023 by a team of customer experience professionals and technology enthusiasts, we recognized that businesses were drowning in feedback but starving for actionable insights.

Our mission is to bridge the gap between customer voices and business action. We believe that when companies truly listen to their customers and act on their feedback, magic happens - satisfaction soars, loyalty deepens, and businesses thrive.

Today, Service Pulse serves over 1,200 businesses worldwide, processing thousands of feedback interactions daily and helping companies turn customer insights into competitive advantages.

🎯 Our Vision

To create a world where every business decision is informed by genuine customer insights.

🤝 Our Values

Transparency, innovation, and putting customers at the heart of everything we do.

🚀 Our Promise

To provide tools that don't just collect feedback, but transform it into meaningful action.

💡 Our Innovation

Cutting-edge AI and machine learning to make sense of complex customer sentiment data.

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Feedback Processed

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Happy Businesses

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Customer Satisfaction

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Hour Support